PRIVACY POLICY

Last updated: 25 May 2026

This Privacy Notice for Productivity SA (“we“, “us“, or “our“) describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you:

  • Visit our website at https://productivitysa.co.za/ or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any marketing or advertising campaigns, events, or enquiry forms

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@productivitysa.co.za.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details about any of these topics in the full sections below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information beyond what is necessary and permitted by applicable law.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties. See Section 3 for details.

How do we keep your information safe? We have appropriate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on your location, the applicable privacy law may mean you have certain rights regarding your personal information. See Section 8 for details.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at info@productivitysa.co.za. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Job titles
  • Company name
  • Industry or sector
  • Geographic location (city/province)
  • Nature of your enquiry or service interest
  • Any additional information you voluntarily provide

Sensitive Information. We do not knowingly process sensitive personal information as part of our standard services. Where sensitive information is provided voluntarily, we will process it only with your consent and as permitted by applicable law.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type and settings, and information about your activity in the Services (such as date/time stamps, pages viewed, and other actions you take).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This may include your IP address, device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. You can opt out of allowing us to collect this information by disabling your Location setting on your device.
2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to you. We may process your information to provide you with the requested service.
  • To respond to your enquiries and offer support. We may process your information to respond to your enquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, and changes to our terms and policies.
  • To contact you about our services. We may process your information to follow up on your enquiry, provide quotes or proposals, and assess your eligibility for Productivity SA programmes and interventions.
  • To provide access to publications and resources. We may process your information to allow you to access and download publicly available resources such as our newsletters, reports, and publications hosted on our website.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and advertising campaigns. We may process your information to better understand how to provide campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

We do not sell your personal information. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with include:

  • Email marketing platforms (e.g. Mailchimp) – for sign-up forms and communications
  • Social media management tools (e.g. Metricool) – for scheduling, publishing, and analysing social media content
  • Advertising platforms (Meta, Google, TikTok, LinkedIn) – for campaign delivery and analytics
  • Data analytics services – for website and campaign performance reporting
  • Website hosting service providers – for website operation and maintenance
  • Government entities – where required by law

We may also need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another entity.
  • Legal Obligations. We may disclose your information where required to do so by law or in response to valid requests by public authorities.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising purposes, including to help manage and display advertisements and to tailor advertisements to your interests.

The tracking technologies we use include:

  • Meta Pixel – to track conversions from Facebook and Instagram ads
  • Metricool – for social media analytics and scheduling, which may track engagement and performance data across our social media profiles
  • Google Analytics / Google Tag – to measure website traffic and ad performance. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout
  • TikTok Pixel – to track conversions from TikTok ads
  • LinkedIn Insight Tag – to measure LinkedIn campaign performance

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Specifically:

  • Lead and enquiry data is retained for up to 3 years from the date of collection
  • If you become a client, your data is retained for the duration of the engagement and up to 5 years thereafter

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@productivitysa.co.za.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or request deletion of your personal information at any time.

Under POPIA and, where applicable, GDPR, you have the following rights regarding your personal information:

  • Right to access – Request a copy of the personal information we hold about you
  • Right to correction – Request that we correct inaccurate or incomplete information
  • Right to deletion – Request that we delete your personal information
  • Right to object – Object to the processing of your data for marketing purposes
  • Withdrawing your consent – If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us. Please note that this will not affect the lawfulness of the processing before its withdrawal.

If you have questions or comments about your privacy rights, you may email us at info@productivitysa.co.za.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

10. CROSS-BORDER DATA TRANSFERS

In Short: We may transfer, store, and process your information in countries other than your own.

Some of the third-party platforms and service providers we use — including Meta, Google, TikTok, LinkedIn, Mailchimp, and Metricool — are based outside of South Africa and may store or process your personal information on servers located in other countries, including the United States and members of the European Union.

Where your data is transferred outside of South Africa, we take reasonable steps to ensure that the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection equivalent to POPIA. By using our Services or submitting your information, you acknowledge and consent to the transfer of your data as described in this section.

11. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the details provided in Section 13 below.

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa) General enquiries: enquiries@inforegulator.org.za Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

International Visitors

If you are accessing our Services from outside South Africa, please be aware that your information may be transferred to and processed in South Africa. By using our Services, you consent to this transfer. Your rights remain as outlined in Section 8 of this notice.

If you are located in the European Union, you may also have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local supervisory authority.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@productivitysa.co.za or contact us by post at:

Head Office – Midrand International Business Gateway, Cnr New and Sixth Roads, Midrand, Gauteng, 1685, South Africa
📞 +27 (0) 11 848 5300 | Fax: +27 (0) 11 848 5555

Cape Town Office Office 202, Edward III Building, 70 Edward Street (cnr Bloemhof and Mispel Road), Tyger Valley
📞 +27 (0) 21 910 1591 | Fax: +27 (0) 21 910 1574

Durban Office Suite 201, Cowey Park, 91–123 Cowey Road, Essenwood, 4000
📞 +27 (0) 31 268 9770 | Fax: +27 (0) 31 268 9777

✉️ info@productivitysa.co.za     🌐 www.productivitysa.co.za

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at: info@productivitysa.co.za.